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Contact Us/ FAQs


Product Information
How can I find prescribing information for a Sanofi product?

If you are a healthcare professional seeking prescribing information please click here.


How can I find more information about a product quality or technical complaint or report an adverse event?

If you are a healthcare professional or a patient seeking to report an adverse event or product technical complaint, please call 1-800-633-1610 (option 1) to reach Medical Information.


How can I obtain information about the Patient Assistance program?

Please click here for information regarding Patient Assistance or please call 1-888-847-4877.


How can I obtain information about product samples?

Please click here to access the samples website. You may also click here to fill out a Contact Us form or call 1-800-633-1610 (option 7, option 5) for any additional questions.


How can I obtain a Material Safety Data Sheet (SDS) for Sanofi US products?

Please click here to obtain a copy of a SDS.


Where can I obtain information about the MS One to One program?

Please click here for more information.


How can I obtain information on product savings and savings cards?

Please call 1-866-390-5622 for Lantus, Apidra, Toujeo, or Soliqua and 1-855-820-0275 for Multaq. Information on savings programs can also be found online here.




Ordering Trade Products and General Inquiries
What are the core hours of operation to place trade orders and for general customer service inquiries?

The core hours of operation are Monday thru Friday 8:30AM – 5:00PM EST; for assistance call Customer Service at 1-800-633-1610 (option 7, option 5) or click here.


How can I obtain information regarding my order status, tracking, or product availability?

Please call Customer Service at 1-800-633-1610 (option 7, option 5) or click here.


Where can I go to obtain information on MySynvisc or the Synvisc web ordering platform?

Please contact your sales professional or call 1-800-633-1610 (option 7, option 5).


How can I get a copy of my invoices or credit memos?

Invoices and credit memos can be sent via email or mail, please call 1-888-379-6847 for further assistance.


How can I find the name and contact information of my local sales professional?

To locate a sales professional, call Customer Service at 1-800-633-1610 (option 7, option 5) or click here.


How do I obtain information regarding the Drug Supply Chain Security Act (DQSA)?

If you would like to obtain more information regarding DQSA, please click here or call Customer Service at 1-800-633-1610 (option 7, option 5).


I misplaced a packing list for a shipment. How can I obtain a copy?

Please call 1-888-379-6847 for copies of packing lists Have your Sales Order, Invoice Number, Purchase Order Number, or Order Confirmation handy.


What is the holiday shipping schedule?

Please click here for the holiday shipping schedule.




Purchasing Account Creation and Updates
What information is needed to update or create an account?

Prior to creating a new account, please provide us with the following information: Valid DEA registration or HIN (Health Industry Number) number, State License, and Tax ID.


How can I obtain a copy of the New Customer Application?

Please click here to obtain a New Customer Application. Please call 1-888-379-6847 for instructions on sending in the completed application form or fax to 1-908-243-9201.




Accounts Receivable and Credit Questions
How can I pay an invoice or apply an existing credit?

Please call our Accounts Receivable department at 1-908-981-5593.




Returns and Claims Questions
How can I obtain a copy of Sanofi Trade Policies?

Please click the link to obtain a copy of our Winthrop Trade Terms or Sanofi US Trade Terms.


I have an issue with my shipment; it arrived late, damaged, or incomplete. How can I initiate an order claim or discrepancy?

If you have an order discrepancy, complete this Claim Form. Please call 1-888-379-6847 for instructions on sending in the completed application form or fax to 1-908-243-9201.




Additional Questions
How can I contact a specific employee? Do you have an employee directory?

Please call our main Contact Information line at 1-908-981-5000.


How can I obtain a copy of Sanofi’s W9?

A copy of our W9 can be obtained by calling 1-908-981-5593 or click here.


How can I obtain Sanofi’s Distribution license(s)?

Visit the following website link below and search for Sanofi under the states of either Georgia, Pennsylvania, or Nevada:https://www.fda.gov/Drugs/DrugSafety/DrugIntegrityandSupplyChainSecurity/ucm281446.htm


How can I access more information on the US Sanofi Leadership team?

Please click here to access our leadership webpage.




If you still have a question please click here to fill out the Contact Us form and one of our Customer Service Representatives will contact you.
Last updated July 2018